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Shipping Information
DO WE SHIP INTERNATIONALLY?
Yes, we do ship internationally!
Your package will be delivered within 5-14 days using Latvian post shipping.
When you're on the cart page, please select the"International Post Shipping" option.
HERE'S A LIST OF COUNTRIES WE SHIP TO
sorted alphabetically: 🇦🇹 Austria, 🇦🇿 AZERBAIJAN, 🇧🇪 BELGIUM, 🇧🇷 BRAZIL, 🇨🇦 CANADA, 🇭🇷 CROATIA, 🇨🇾 Cyprus, 🇨🇿 CZECHIA, 🇩🇰 DENMARK, 🇪🇪 ESTONIA, 🇫🇮 FINLAND, 🇫🇷 FRANCE, 🇩🇪 GERMANY, 🇬🇷 GREECE, 🇭🇺 HUNGARY, 🇮🇪 IRELAND, 🇮🇹 ITALY, 🇯🇵 JAPAN, 🇱🇻 LATVIA, 🇱🇹 LITHUANIA, 🇱🇺 LUXEMBOURG, 🇲🇾 MALAYSIA, 🇲🇹 MALTA, 🇲🇽 MEXICO, 🇲🇦 MOROCCO, 🇳🇱 NETHERLANDS, 🇳🇴 NORWAY, 🇵🇱 POLAND, 🇵🇹 PORTUGAL, 🇷🇴 ROMANIA, 🇷🇸 SERBIA, 🇸🇬 SINGAPORE, 🇸🇰 SLOVAKIA, 🇸🇮 SLOVENIA, 🇪🇸 SPAIN, 🇸🇪 SWEDEN, 🇨🇭 SWITZERLAND, 🇹🇷 TURKEY, 🇺🇦 UKRAINE, 🇦🇪 UNITED ARAB EMIRATES, 🇺🇸 UNITED STATES.
HOW LONG WILL IT TAKE TO GET MY PACKAGE?
Local Shipping:
Countries Covered: Latvia, Estonia, Lithuania.
Carriers Used: Omniva and DPD.
Delivery Times:
In Latvia: 1-3 business days.
In the Baltic States: 3-7 business days.
Worldwide Shipping in Europe:
Carrier Used: Latvian Post.
Delivery Time: Typically 5-14 business days,
but don’t be surprised if your package arrives sooner!
Order Processing:We pride ourselves on speed! If you place your order in the morning (Europe time +2 UTC), we aim to process it on the same day.
Orders and Returns
HOW DO I PLACE AN ORDER?
1) Select Your Item: Browse and pick your favorite piece.
2) Size Selection: Choose the desired size for the item.
3) Add to Cart: Click on the “Add to Cart” button.
4) Review Your Order: Click the “View Cart” button to see the items you've chosen.
5) Delivery Method: In the cart, select your preferred delivery method.
6) Agree to Terms: Click on the box to indicate your agreement with 'terms and conditions'.
7) Click the “Proceed to Checkout” button and follow the subsequent steps.
8) Contact Information: Provide your email address. This will allow us to send you a receipt and contact you if necessary.
9) Delivery Details: Select your country from the dropdown and enter the address where you'd like to receive your package.
10) Choose Payment Method: Decide how you'd like to pay. You can choose between card payment (secured by Stripe) or PayPal. Rest assured, both options are safe and secure.
11) Finalize Payment: Once everything is in place, click the "PAY NOW" button to complete your purchase.
12) Confirmation: Congratulations! You've successfully placed your order. Await your package and enjoy your purchase.
HOW CAN I CANCEL OR CHANGE MY ORDER?
If you've made a purchase and decide you want to change the size or cancel the order, please follow these steps:
1) Contact us via email at info@elssaboutique.com.
1) Alternatively, click on the "Chat with us" option on our website and send us a message.
2) Provide us with your order number and specify what changes you would like to make, or if you want a refund.
3) We will reply to you as soon as possible and make the necessary corrections.
Please note: If your package has already been shipped out, we cannot make any changes until you receive the package. If you wish to return it for a refund, you can do so after receiving the item.
HOW CAN I RETURN AN ITEM?
To return an item, please first review our refund policy. Then, contact our customer service and provide your order number for assistance. 'info@elssaboutique.com' | https://elssaboutique.com/pages/refund-policy |
WHO SHOULD I TO CONTACT IF I HAVE ANY QUERIES?
If you have questions about our products, pre-ordering, issues with purchasing, applying for influencer marketing, or need clarification on our shipping, terms of service, or refund policy, we're here to help.
You can reach out to us via email at info@elssaboutique.com. Alternatively, click on the "Chat with us" option on our website to send us a message. We aim to reply as soon as possible and are available even on weekends.
DO YOU HAVE SECURE PAYMENTS?
Yes! Elssa Boutique collaborates with Stripe payments, which is one of the most secure payment methods in the world! www.elssaboutique.com is an SSL (Secure Sockets Layer) encrypted website that protects sensitive information, such as customer data and payment information.